Frequently Asked Questions
Q: What is the correct way to burn your candle and what should I pay attention to?
A: Please have a look at the video below, it should cover most frequently asked questions, it also covers the burning instructions and what you should take note of for the first burn.
Q: What are your candles made of?
A: Second Home Premium Container Candles are made with 100% soy wax with no additives added to ensure our customer has the best experience when burning our candle without the concern of their health and safety.
Q: How long do your candles last?
A: Each Second Home Premium Container Candle contains 200g of soy wax, with the right condition, it will last for 40-50 hours.
Q: Why does your candle leave a rough surface after burn when it is smooth when I bought it?
A: Rough surface is a common problem when using soy wax, it is a natural phenomenon and there is nothing to worry about. In fact this is one of the ways to identify the use of 100% soy wax. Rough surface on a newly purchased candle is not aesthetically pleasing, that is why Second Home has spent a tremendous amount of time to overcome this problem during our manufacturing process to bring our customers the best experience possible.
Q: Where do you source your fragrance oils and are they safe to use?
A: We sourced our fragrance oils mainly from US and South Korea. All fragrance oils we use are IFRA (International Fragrance Association) certified with MSDS. They are pet and pregnant customers friendly.
Q: Where should I store my candle?
Keep away from children, pets or any fire source.
Candles should be stored in a cool environment, ideally at an ambient temperature or cooler.
Prevent direct sunlight. This is to prevent your candle from softening, melting.
Keep your candle in a dry place to prevent the candle from absorbing excess moisture.
Q: What material is your wood wick?
A: The material we use on our wooden wicks is American Cherry Wood. Due ply wooden wicks are used in our candles to ensure the best burning experience.
Q: Can I bulk purchase your candles and resell them in my own store?
A: Yes of course, we do offer B2B services to retailers or distributors. We also welcome bulk orders for corporate gifts, wedding gifts. Please contact us via E-mail for more information and quote.